Cancellation Policy

At Patamali, we aim to create a fair and predictable experience for both guests and hosts. The following cancellation policy applies to all bookings made through the Patamali platform unless otherwise stated in a specific property listing.

Free Cancellation Period

Guests may cancel their booking free of charge up to fourteen (14) days before the scheduled check-in date.

If a cancellation is made during this period, the guest will receive a full refund of the booking amount.

---

Cancellation Within 14 Days of Check-In

If a guest cancels within fourteen (14) days of the scheduled check-in date, a cancellation fee equal to 25% of the total booking amount will apply.

From this cancellation fee:

• Patamali retains its standard 10% platform commission
• The remaining amount is paid to the host as compensation for the late cancellation

The remaining 75% of the booking amount will be refunded to the guest.

---

No-Show Policy

If a guest fails to check in without cancelling the booking, the same cancellation terms apply and 25% of the total booking amount may be retained as a cancellation fee.

---

Refund Processing

Refunds, where applicable, will be processed using the original payment method used for the booking.

Processing times may vary depending on:

• the payment provider
• the bank or financial institution involved

---

Changes to Bookings

Guests who wish to change their stay dates are encouraged to contact the host or Patamali as early as possible.

Changes may be possible depending on:

• property availability
• host approval

---

Exceptional Circumstances

In rare situations involving force majeure events (such as natural disasters, government restrictions, or other extraordinary circumstances), Patamali may review cancellations on a case-by-case basis.